Shipping policy
Shipping Policy
Last updated: 18/07/2026
Thank you for shopping with Paragon Forge UK.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
Paragon Forge UK is the trading name of Bridgemill Smith Ltd.
Processing Your Order
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, conventions, or particularly busy periods, processing times may be slightly longer. If this happens, we'll always do our best to keep customers informed.
United Kingdom Shipping
All UK orders are shipped using Royal Mail Tracked 48, or an equivalent fully tracked service where appropriate.
Shipping Rates
- Standard Tracked Shipping: £3.99
- FREE Standard Tracked Shipping on all UK orders over £99
Estimated Delivery
Once dispatched, most UK orders arrive within 2–4 business days.
Republic of Ireland Shipping
Orders to the Republic of Ireland are shipped using Royal Mail International Tracked, or an equivalent fully tracked service where appropriate.
Shipping Rate
- International Tracked Shipping: £9.99
Estimated Delivery
Most orders arrive within 3–7 business days after dispatch.
European Shipping
We currently ship to selected European countries using Royal Mail International Tracked, or an equivalent fully tracked service where appropriate.
Shipping Rate
- International Tracked Shipping: £12.99
Estimated Delivery
Most European orders arrive within 3–10 business days after dispatch.
Delivery times may vary depending on customs processing and local postal services.
Norway & Switzerland
Orders to Norway and Switzerland are shipped using Royal Mail International Tracked, or an equivalent fully tracked service where appropriate.
Shipping Rate
- International Tracked Shipping: £15.99
Estimated Delivery
Most orders arrive within 4–10 business days after dispatch.
Customs, Duties & Import Charges
Orders shipped outside the United Kingdom may be subject to import duties, VAT, customs charges or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Unfortunately, Paragon Forge UK has no control over these charges and cannot estimate what they may be.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking updates to become available after dispatch.
Delivery Addresses
Please ensure your shipping address is accurate before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
We'll always do our best to update your address before dispatch. Unfortunately, once an order has been shipped, we're unable to guarantee that delivery details can be changed.
Lost or Delayed Deliveries
If your parcel appears to be delayed, we recommend checking the tracking information first.
If your order has not arrived within a reasonable time after the estimated delivery window, please contact us and we'll gladly investigate with the shipping carrier.
While we'll always do everything we reasonably can to assist, delivery delays caused by postal services, customs authorities, weather conditions or other circumstances beyond our control cannot always be prevented.
Damaged Parcels
If your parcel arrives visibly damaged, please:
- Take photographs of the outer packaging before opening (where possible).
- Photograph any damage to the product.
- Contact us as soon as possible.
Providing photographs helps us resolve the issue quickly with both you and the shipping provider.
Incorrect Orders
If you've received an incorrect item, please contact us within 7 days of delivery.
We'll arrange to resolve the issue as quickly as possible.
Failed Deliveries & Returned Parcels
If an order is returned to us because:
- the delivery address provided was incorrect,
- delivery was refused,
- or the parcel was not collected from the courier or collection point,
we may ask you to pay the cost of re-shipping the order.
If you choose not to have the order re-shipped, we'll refund the cost of the products once they have been safely returned to us. Original shipping charges are generally non-refundable unless required by applicable law.
Contact Us
If you have any questions about shipping or your order, we'd be happy to help.
Bridgemill Smith Ltd
Trading as Paragon Forge UK