Refund policy

Last updated: 18/07/2026

At Paragon Forge UK, we want you to be completely happy with your purchase. If something isn't right, we'll do our best to make it right.

Returns

If you purchased your item through our website, you have 14 days from the day you receive your order to request a return.

After requesting a return, the item must be sent back within 14 days.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it.
  • Be returned with all original packaging and accessories.
  • Not be damaged due to misuse, neglect, or normal wear after delivery.

Please contact us before returning any item so we can provide return instructions.

Return Postage

If you've simply changed your mind, you are responsible for the cost of returning the item.

If your item arrives damaged, faulty, or you receive the wrong product, we'll cover the cost of the return and send a replacement or issue a full refund.

Refunds

Once your return has been received and inspected, we'll notify you that we've received it.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund once it has been issued.

Damaged or Faulty Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

We'll work quickly to resolve the issue through a replacement, repair (where appropriate), or refund.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used beyond what is reasonably necessary to inspect them.
  • Products that show signs of use, wear, staining, odours, pet hair, alterations, or missing components.
  • Products damaged after delivery through misuse, accidental damage, or improper care.
  • Gift cards (if offered in the future).

If a returned item has been handled beyond what would reasonably be expected when inspecting it at home, we may reduce the refund to reflect any loss in value, where permitted by applicable consumer law.

This does not affect your statutory rights if the goods are faulty, damaged, or not as described.

Order Cancellations

Orders may be cancelled at any time before they have been dispatched.

Once an order has been shipped, you'll need to follow the return process outlined above.

Exchanges

If you'd like a different colour, we recommend returning your original item for a refund and placing a new order.

This helps us process requests more quickly and ensures stock availability.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@paragonforgeuk.shop

We'll always do our best to resolve any issues quickly and fairly.